We are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we keep it secure.
Last updated: January 2026
1. Introduction
This Privacy Policy ("Policy") describes how bkbet collects, uses, stores, and protects the personal information of players and visitors who access the bkbet platform ("Platform"). By registering an account with bkbet or using any part of the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.
bkbet treats your privacy with the utmost seriousness. We apply industry-standard security measures to all personal data we hold and we do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Any updates to this Policy will be published on this page, and your continued use of bkbet following such an update will constitute acceptance of the revised Policy.
Scope of This Policy
This Policy applies to all personal data collected through the bkbet website, mobile browser experience, customer support channels, and any promotional communications. It covers data collected from players in Bangladesh and all other territories where bkbet operates.
Your Privacy at a Glance
🛡️
Data Protection
All personal data is held securely using SSL encryption and access-controlled internal systems.
🔒
No Data Sales
bkbet never sells, rents, or trades your personal information to third parties for commercial purposes.
🚫
No Spam
We only send promotional communications to players who have opted in. You can unsubscribe at any time.
✏️
Your Right to Edit
You can update or correct your personal information by contacting our support team at any time.
🍪
Cookie Control
We use essential and performance cookies. You can manage non-essential cookie preferences via your browser settings.
📧
Contact Us
Privacy queries are handled by our support team. Email us at [email protected] for any data-related request.
2. Information We Collect
bkbet collects personal information from you in several ways: directly when you register or interact with the Platform, automatically when you browse, and from third-party payment providers during financial transactions. The categories of data we collect are set out below.
Section 2.1
Registration Data
When you create a bkbet account, we collect the following information: full name, mobile phone number, date of birth, and any password or security credential you set. This information is necessary to create and maintain your account, verify your age and identity, and provide you with access to the Platform's services.
Section 2.2
KYC and Verification Documents
To comply with our Know Your Customer (KYC) obligations and to prevent fraud and money laundering, we may request and collect copies of identity documents such as your national identity card, passport, or driver's licence, as well as proof of address documents. These documents are retained in encrypted storage and access is restricted to authorised personnel only.
Section 2.3
Transaction and Financial Data
When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a bank transfer, bkbet receives transaction reference data from the payment provider. This includes the transaction amount, date and time, and a masked version of the payment identifier. bkbet does not store full card numbers or full mobile money account credentials on its own servers.
Section 2.4
Technical and Usage Data
When you access bkbet, our systems automatically collect certain technical information including: your IP address, device type and operating system, browser type and version, pages visited and time spent on those pages, referring URLs, game activity logs, and session timestamps. This data is used for platform security, fraud detection, and service improvement purposes.
3. How We Use Your Information
bkbet uses the personal data we collect strictly for the purposes described in this Policy. We do not use your data for any purpose that is incompatible with those purposes without first obtaining your consent.
Purpose 3.1
Account Management and Service Delivery
We use your registration data and KYC information to create and maintain your account, verify your identity and age eligibility, process your deposits and withdrawals, record your betting and gaming history, and provide customer support. This processing is necessary for the performance of the contract between you and bkbet.
Purpose 3.2
Fraud Prevention and Security
Technical and usage data, transaction data, and KYC information are used by bkbet's risk and compliance teams to detect, investigate, and prevent fraud, money laundering, match-fixing, bonus abuse, and other prohibited conduct. This processing is necessary for compliance with legal obligations and for the pursuit of bkbet's legitimate interest in operating a safe and secure platform.
Purpose 3.3
Promotions and Marketing
If you have opted in to receiving promotional communications, bkbet will use your contact information to send you details of relevant bonuses, reload offers, free spin promotions, and seasonal campaigns such as BPL season specials and Eid promotions. You may opt out of marketing communications at any time by contacting support or following the unsubscribe link in any promotional message. Opting out of marketing does not affect your account status.
Purpose 3.4
Platform Improvement and Analytics
Aggregated and anonymised technical and usage data is used to analyse platform performance, understand user behaviour patterns, improve navigation and game availability, and plan new features. This analysis does not identify individual players. bkbet may use internal analytics tools for this purpose.
4. Legal Basis for Processing
bkbet processes your personal data on one or more of the following legal grounds, depending on the specific purpose of processing.
Basis 4.1
Contractual Necessity
Processing of registration data, KYC data, and transaction data is necessary for the performance of the contract between bkbet and the player — that is, to provide the betting and gaming services the player has requested.
Basis 4.2
Legal Obligation
Processing related to KYC verification, anti-money laundering checks, fraud prevention, and compliance reporting is carried out to comply with applicable legal obligations. bkbet is required by law to retain certain records and to report suspicious activity to the relevant authorities where required.
Basis 4.3
Legitimate Interests
Processing of technical and usage data for platform security, fraud monitoring, and internal analytics is carried out on the basis of bkbet's legitimate interest in operating a secure, well-functioning platform. Where we rely on legitimate interests, we have balanced those interests against your privacy rights and are satisfied that our use of the data is proportionate and does not override your fundamental rights.
5. Sharing Your Information
bkbet does not sell, rent, or trade your personal information to third parties. We share personal data only in the limited circumstances described in this section, and only to the extent necessary for the relevant purpose.
Sharing 5.1
Payment Service Providers
To process deposits and withdrawals, bkbet shares necessary transaction data with the relevant payment service providers, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks. These providers process your payment data solely for the purpose of completing the transaction and are bound by their own privacy policies and applicable financial regulations.
Sharing 5.2
Legal and Regulatory Authorities
bkbet may disclose personal information to law enforcement agencies, regulatory bodies, or other government authorities where we are required to do so by applicable law, or where disclosure is necessary to protect the legal rights of bkbet or to prevent or detect crime. Such disclosures are made only to the extent required by law and are logged internally.
Sharing 5.3
Technology and Service Providers
bkbet works with a limited number of trusted technology partners who provide services such as platform hosting, fraud detection software, and customer support tooling. These partners may access personal data only to the extent necessary to deliver their contracted service to bkbet, and are bound by strict data processing agreements that prohibit any use of your data for their own purposes.
No Data Sales — Ever
bkbet has never sold personal player data and will never do so. We do not share your data with advertisers, data brokers, or any commercial third party for their own marketing or profiling purposes. Your information stays within the bkbet ecosystem and is used only as described in this Policy.
6. Payment Data and Financial Information
bkbet places special importance on the security of financial data. All payment processing for Bangladesh players — including transactions via bKash, Nagad, Rocket, Upay, and bank cards — is handled through encrypted, secure channels. The following specific rules apply to financial data.
Section 6.1
No Storage of Full Credentials
bkbet does not store full payment card numbers, full mobile banking PINs, or full mobile money account passwords on its own servers at any time. Payment authentication is handled directly between the player and the payment provider via a secure redirect or tokenised API integration. bkbet retains only a transaction reference, masked payment identifier, amount, and timestamp for account reconciliation and dispute resolution purposes.
Section 6.2
Own-Name Payments Only
To protect against fraud and money laundering, all deposits and withdrawals must be made using a payment account registered in the same name as your bkbet account. Transactions from third-party accounts will be refused and may trigger a review of your bkbet account. This requirement also helps bkbet ensure that any withdrawal is returned to the rightful account holder.
7. Cookies and Tracking Technologies
bkbet uses cookies and similar tracking technologies to operate and improve the Platform. This section explains what cookies we use, why we use them, and how you can control them.
Cookie Type 7.1
Essential Cookies
Essential cookies are strictly necessary for the Platform to function. They enable core features such as session management (keeping you logged in during a visit), security tokens, and load balancing across servers. These cookies cannot be disabled without severely impairing your ability to use bkbet. No consent is required for essential cookies as they are necessary for the delivery of the service you have requested.
Cookie Type 7.2
Performance and Analytics Cookies
Performance cookies collect anonymised data about how visitors use the Platform, such as which pages are visited most frequently and whether error messages are received. This data helps bkbet understand how the Platform performs and where improvements can be made. These cookies do not collect information that identifies individual visitors. You may opt out of performance cookies through your browser settings.
Cookie Type 7.3
Functional Cookies
Functional cookies remember your preferences such as language settings, display preferences, and previously visited game categories to provide you with a more personalised experience. These cookies are not essential to the Platform's basic operation and may be disabled through your browser settings, although doing so may affect some personalisation features.
8. Data Retention
bkbet retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are set out below.
Retention 8.1
Active Account Data
For as long as your bkbet account remains open and active, we retain all registration data, KYC documents, transaction history, and betting records associated with your account. This data is necessary for the ongoing delivery of the service and for our legal compliance obligations.
Retention 8.2
Closed Account Data
Following account closure, bkbet retains your personal data for a minimum period of five years to comply with anti-money laundering record-keeping requirements and to handle any post-closure disputes or regulatory enquiries. After the retention period expires and no legal hold applies, your data is securely deleted or anonymised. You may request confirmation of the retention period applicable to your data by contacting our support team.
9. Your Rights
bkbet respects your rights in relation to your personal data. You may exercise any of the following rights by contacting our support team. We will respond to all valid requests within a reasonable timeframe.
Right 9.1
Right of Access
You have the right to request a copy of the personal data bkbet holds about you. Upon receiving a verified access request, bkbet will provide you with a summary of the personal data we hold, the purposes for which it is processed, and the categories of recipients to whom it has been disclosed.
Right 9.2
Right of Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain information directly in your account settings, or contact support for assistance with corrections that require manual verification.
Right 9.3
Right to Erasure
You may request that bkbet delete the personal data we hold about you. Erasure requests will be honoured where there is no legal obligation or legitimate interest that requires us to retain the data. Where a legal retention obligation exists (for example, anti-money laundering record-keeping requirements), we will inform you of the basis on which erasure cannot be carried out at this time.
Right 9.4
Right to Withdraw Consent
Where bkbet processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing, contact support or use the unsubscribe mechanism in any marketing message.
Right 9.5
Right to Lodge a Complaint
If you believe that bkbet has not handled your personal data in accordance with this Policy, you have the right to lodge a complaint with our support team in the first instance. We will investigate all privacy complaints thoroughly and respond within a reasonable period. If you are not satisfied with our response, you may escalate the matter through available legal channels in your jurisdiction.
10. Security Measures
bkbet takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. Our security infrastructure is reviewed and updated on a regular basis to address emerging threats.
Security Standards We Apply
SSL/TLS encryption for all data transmitted between your device and bkbet servers. Access controls limiting internal data access to authorised personnel only. Encrypted storage of sensitive personal and financial data. Regular internal security audits and vulnerability assessments. Two-factor authentication options for player accounts. Strict data processing agreements with all third-party service providers.
11. Children's Privacy
bkbet is strictly an adult platform and is not intended for use by persons under the age of 21. bkbet does not knowingly collect personal data from any person under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe a person under 21 has registered with bkbet, please contact our support team immediately so that we can investigate and act accordingly.
12. Changes to This Policy
bkbet reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is shown at the top of this page. Where changes are material, bkbet will make reasonable efforts to notify registered players. Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, wish to exercise any of your data rights, or want to report a potential data security issue, please contact our support team. We handle all privacy-related enquiries with care and in accordance with this Policy. Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours, with priority handling for urgent data security matters.
Privacy Contact
Email: [email protected] (plain text — not a clickable link). Data rights requests and privacy complaints are acknowledged within 48 hours and resolved within a reasonable period thereafter.
Ready to Play Responsibly?
Your privacy is protected. Explore bkbet Casino, catch live cricket betting, or read our FAQ for more information.